Privacy Policy

1. Information we collect

We collect information you give us directly and information collected automatically when you use our website.

• Contact details you submit through forms, such as name, email, phone number, and company.
• Business information you share during a consultation or onboarding.
• Usage data such as pages viewed, referring URL, device type, and approximate location derived from IP address.
• Cookie and analytics identifiers set by our tag manager and analytics providers.

2. How we use information

We use the information we collect to operate and improve our services.

• Respond to inquiries and schedule consultations.
• Provide, maintain, and improve our platform and website.
• Send service updates and, where permitted, marketing communications you can opt out of at any time.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal and regulatory obligations.

3. How we share information

We do not sell your personal information. We share information only as described here.

• With service providers who process data on our behalf, such as hosting, analytics, CRM, and email vendors.
• With partners in our network, such as pharmacies, provider groups, and labs, when needed to deliver services you request.
• In connection with a merger, acquisition, financing, or sale of assets.
• When required by law, subpoena, or to protect our rights and the safety of others.

4. Cookies and tracking

We use cookies and similar technologies for analytics, advertising measurement, and site functionality. You can control cookies through your browser settings. See our Cookie Policy for details.

5. Data retention and security

We retain personal information for as long as needed to fulfill the purposes described in this policy, unless a longer period is required by law. We maintain administrative, technical, and physical safeguards designed to protect information, though no method of transmission or storage is completely secure.

6. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to opt out of certain processing or targeted advertising. To exercise these rights, email us and we will respond within the time required by applicable law.

7. Protected health information

Health information created or received in connection with treatment through a brand powered by WhiteLabelMD is handled under HIPAA and the applicable covered entity's notice of privacy practices, not this policy. See our HIPAA Notice for more.

8. Children

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from them.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.