Terms of Service

1. Acceptance of terms

These Terms of Service form a binding agreement between you and WhiteLabelMD. If you do not agree, do not use the website or services.

2. Eligibility

You must be at least 18 years old and able to form a binding contract. If you use the services for a company, you represent that you are authorized to bind that company.

3. Our services

WhiteLabelMD provides business enablement services for telehealth brands, including platform technology, access to a network of licensed providers, pharmacy and lab fulfillment partners, and compliance support. WhiteLabelMD does not practice medicine, does not dispense medication, and does not provide medical advice.

4. Client responsibilities

You are responsible for your brand and how you operate it.

• Provide accurate business and contact information.
• Comply with all laws and regulations that apply to your brand, including advertising, telehealth, and pharmacy rules.
• Maintain any licenses, registrations, and certifications required for your business.
• Not use the services for unlawful, deceptive, or harmful purposes.

5. Fees and payment

Fees, billing frequency, and any minimum terms are set out in your order form or service agreement. Unless stated otherwise, fees are non-refundable and payable in advance. Late amounts may accrue interest and may result in suspension of services.

6. Intellectual property

We retain all rights in our platform, software, documentation, and brand assets. You retain all rights in your brand assets and content. Each party grants the other a limited license to use its marks solely to deliver and promote the services as agreed in writing.

7. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under this agreement.

8. Disclaimers

The website and services are provided on an as-is and as-available basis without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any specific business result, revenue, launch timeline, or approval outcome.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits. Our total liability arising out of the services is limited to the fees you paid to us in the twelve months before the event giving rise to the claim.

10. Indemnification

You will indemnify and hold WhiteLabelMD harmless from claims arising out of your brand, your content, your products, or your violation of these terms or applicable law.

11. Termination

Either party may terminate as set out in the applicable service agreement. Upon termination, your right to use the services ends and any accrued fees become due.

12. Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to conflict of law rules. The parties will attempt to resolve disputes in good faith before pursuing formal proceedings.

13. Changes to these terms

We may update these terms. Continued use of the website or services after an update means you accept the revised terms.